Frequently asked questions
I'm new to downloading games. Will this be difficult?
We've made the process as easy we can. We'll
guide you through the short process, to help you get started as fast
as you want. If you find that the guide isn't completely clear, you
can just send us an email with your question, and our support staff
will show you the next step.
Which games do you have?
The network has almost everything you could
want - over six million files! If it's interested someone,
somewhere, chances are, it's on the network.
I thought the software was free. Why am I
being asked to pay?
The software is completely free of charge. What
you pay goes towards supporting our technical team and paying for
the creation of more user guides. If you're unsatisfied, you can
always cancel your membership and keep the software.
Do you have anything for Mac?
Because Mac computers are used somewhat less,
there's a smaller variety of programs. However, we've located some
of the best programs available for your use!
I use AOL, will this service work for me?
Our software is completely AOL-friendly!
If I have a question, is there a someone
that can help me?
Our technical staff is always available to
answer your questions. We guarantee an answer within seventy-two
hours at the very most!
Do I need media player to play the tracks?
We provide free copies of several leading media
players. For music, we recommend the use of Windows Media Player
(version 7 of higher).
Do I need a high speed connection, DSL or
cable connection?
No. Faster connections will give you faster
downloads, but a standard dial-up connection will work fine.
How long does it normally take to download a
game?
It really depends on the speed of your
connection. With a regular 56.6 Kbps modem, a three megabyte will
take about seven minutes to download. Larger files will take more
time to download. Games, especially, can vary in size, from ones
that can fit on a diskette to requiring an entire DVD.
How long will I have to wait to gain access
to your website?
We provide instant access! After joining, your
email address will be added to our database, and an email giving you
your account details will be sent within seconds.
Is my registration secure and confidential?
Your privacy is very important to us. We'll
never share your information with other organizations or
individuals.
Tell me more about your 100% Satisfaction
Guarantee?
If you're ever unsatisfied with your
membership, you can simply cancel with no further obligations.
What if I cannot find what I'm looking for?
If you can't find your files, you should try
again in an hour or two. Users are connecting and disconnecting
constantly, and it's likely that a user with what you want will
connect sooner or later. Just keep trying!
When I download, it's often slow.
The speed of your downloads will vary depending
on your connection and that of your source. The limit is often one
or the other.
When I open the software, it does not want
to connect to the server.
This is due to firewall software on your
computer blocking the network traffic. The program cannot connect if
your firewall is blocking access.
If you have Windows XP, disable the XP firewall in the systems
settings in the control panel. To do so, simply follow these
directions:
1. Click on the START button (lower left corner of Desktop). Go:
Start, Settings, Control Panel.
2. Double-click Networking and Internet Connections, and then click
Network Connections.
3. Right-click the connection on which you would like to disable the
Firewall, and then click Properties.
4. On the Advanced tab, click the box to clear the option to Protect
my computer or network.
You don't have to completely disable the built-in Windows XP
firewall.
Testimonials
This is great. I'm
downloading games that have been out of print for years - I wouldn't
even be able to get these if it weren't for you!"
-Luke Simmons
"Wow! Your service is way faster than the junk I was using before.
You guys rock!"
-Oliver Graham
"Everyone at my school knows about your
service. I've had bad experiences with other networks, but yours is
awesome!"
-Gerard Woods
"Buying games is always a gamble. I can't
afford to buy games every day! With your service, I can try games
out without having to spend too much money!"
-Sherman Kelley
"DVDs are always so easy to damage. I've lost hundreds of dollars'
worth of games to tiny scratches! Thanks to your service, I can
replace my games at no cost!"
-Kim Lawson
"So much easier than other services! Thanks a
million!"
-Sylvester Hart
"Thanks to you guys, I've found games that I'd
never have tried. I'm re-discovering all the classics!"
-Jess Frazier
CLICK HERE for instant access